Support & FAQ
Quick answers to common questions. Still stuck? Email us — we usually reply within 1–2 business days.
How do I download a video?
Copy link: in TikTok tap Share → Copy link, then open Download Tiktok — the link is detected automatically. Or share directly: tap Share in TikTok and choose Download Tiktok. Then pick a format: No watermark, HD, or MP3.
Where are my downloaded files?
Videos go to Movies/Download Tiktok, music to Music/Download Tiktok, photos to Pictures/Download Tiktok. Everything appears in your gallery app automatically, and in the app's History tab.
A video won't download — why?
The most common reasons: the video is private, was deleted, or is restricted in your region. The app can only save publicly available videos. If a public video still fails, try again in a minute or send us the link so we can investigate.
Why is there no HD button on some videos?
Not every TikTok video has an HD version. When the source offers one, the HD button appears with its file size; otherwise the standard no-watermark version is the best available quality.
Can I download someone's private videos?
No. The app cannot access private, restricted, or age-gated content, and we will not add this. Please only save public content and respect creators' rights — see our Terms of Use.
Does the app add a watermark or reduce quality?
No. The app saves the original file provided by the source — the "No watermark" and "HD" options are exactly what they say, with no re-encoding on your device.
Why do I see ads?
Ads keep the app free. We keep them out of your way — no forced ads before a download starts. You can limit ad personalization in Android Settings ▸ Google ▸ Ads. Details in our Privacy Policy.
How do I delete my data?
Your downloads and history live only on your device. Delete files from your gallery or the History tab, and clear the app's storage (or uninstall) to remove everything. The app has no account and keeps no personal profile of you.
Still need help?
Tell us what happened — include the video link and your Android version if it's a download problem.
Email [email protected]