TV Remote Support
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Frequently Asked Questions
1. How do I connect the app to my TV?
Ensure that both your mobile device and your Smart TV are connected to the exact same Wi-Fi network. Open the app and tap "Tap to connect TV", then wait a few seconds for it to discover your TV. Some TVs ask you to allow the connection or enter a code shown on the TV screen the first time.
2. The app cannot find my TV. What should I do?
First, restart your Wi-Fi router and your TV. Second, make sure TV Remote can reach your local network: on iPhone/iPad go to Settings, find "TV Remote", and ensure the "Local Network" permission is turned ON; on Android, allow TV Remote to access your local network in the app's permissions. Also check that your phone isn't on a guest network or a VPN.
3. Which TV brands are supported?
TV Remote works with Samsung, LG, Roku, Amazon Fire TV, Apple TV, Vizio, Google TV / Android TV, VIDAA and Xumo TVs — which also covers brands like Sony, TCL, Hisense, Toshiba, Insignia and onn that run these systems. On iPhone and iPad, it can also control Xbox consoles.
4. Where did the Cast / screen mirroring tab go?
TV Remote now focuses on controlling your TV, so the Cast tab has been removed from the iPhone app. To mirror your iPhone or iPad to an Apple TV or an AirPlay-compatible TV, open Control Center and tap Screen Mirroring.
5. How do I manage or cancel my subscription?
Subscriptions are managed by the store you purchased from. On iPhone/iPad, cancel anytime in Settings > [Your Name] > Subscriptions; on Android, in the Google Play Store under Payments & subscriptions.
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